Terms and conditions
It is important that you read these general terms and conditions. By completing your booking and / or purchase, you have accepted these terms and the amount will then be deducted from your card, or sent on invoice. These general terms and conditions apply between VisitTo, with Organization Number 556864-5724, and for those who book via VerdeVerde Travel themselves or through another party. The agreement can apply to accommodation, activities, events, transport individually or in combination.
WHO IS RESPONSIBLE?
Responsible organizer is VisitTo.
WHEN DOES YOUR PURCHASE BIND?
The booking is valid as soon as you have received a booking confirmation and when you have paid the agreed registration fee and / or the entire amount for the current booking.
IS THERE ANY BOOKING FEE?
WHEN SHOULD YOU PAY?
You can pay for the booking as follows: If you choose to pay for your booking by credit card or Swish (only for Swedish citizen with the Swish app), you have the choice to pay for your booking in full at the time of booking, or alternatively divide your payment into two parts. The first installment, 10%, is made at the time of booking, and the remaining 90% is made no later than 40 days before arrival. If you make a booking 40 days or less before arrival, you need to pay the total amount immediately. We do not charge an extra fee for card payments.
Payment against invoice can only be made in exceptional cases by special agreement at the time of booking. Invoice fee of SEK 75 will be added.
When it's time to pay, it is important that you enter your booking number, otherwise we do not know where the money will go and the booking will be invalid.
For your own sake, we recommend that you bring a booking confirmation and receipt upon arrival, in order to be able to prove your booking if needed.
You will not receive confirmation that the payment has been received by us, but you can see via "my page" on verdeverdetravel.com how your payment status is. You can also reach it via the link for payment which you will find in the emailed booking confirmation.
WHAT HAPPENS IF YOU DO NOT PAY ON TIME?
If you have chosen to pay in installments and do not pay the registration fee according to the booking confirmation, a cancellation will be made. If, on the other hand, you have paid the registration fee, a reminder will be sent to the e-mail address you entered no later than 45 days before arrival. If you do not pay on time, this is considered a cancellation, and the cancellation policy applies. If you have chosen to pay by invoice, no reminder will be sent out. If you do not pay on time, this is considered a cancellation, and the cancellation policy applies.
WHAT APPLIES IF YOU WANT TO CANCEL / REBOOK YOUR BOOKED HOLIDAY EXPERIENCE?
The easiest way to cancel is to go to "My page" and enter the booking number and e-mail address. You can rebook orally or in writing to VerdeVerde Travel by phone 0707-417 784 88 or by e-mail firstname.lastname@example.org. A rebooking is not valid until you have received a written confirmation. If you want to make changes to your booking, the cost is SEK 100 (SEK) / booking. Change of arrival or departure date is counted as cancellation.
General cancellation rules regarding activities, accommodation, events, package and round trips and other events at regular prices If you have not taken out cancellation protection or if cancellation protection is not possible, the following cancellation costs apply:
40 days or more before arrival: 0% 39-30 days or more before arrival: 10% of the booking price (registration fee) 29-0 days before arrival: 100% Fees for cancellation protection, change, invoice fee will not be refunded.
When booking a room, for example a hotel room, which is not included in a package, cancellation must be made no later than the day before arrival, in order for a full refund, excluding any fees, to be paid. If canceled later than the day before arrival, no refund will be given. Fees for cancellation protection, change, invoice fee will not be refunded. Hostel, guest house, bed & breakfast, Stay at Lantgård, Fjällstuga and Fäbod.
5 days or more before arrival: 0% 4-0 days before arrival: 100% Fees for cancellation protection, change, invoice fee will not be refunded. Camping, Guest Harbor and Camping Sites 40 days or more before arrival: 0% 39 - 30 days before arrival: 10% of the booking price (registration fee) 29-8 days before arrival: 75% 7-0 days before arrival: 100% Fees for cancellation protection, change, invoice fee will not be refunded. Package and round trips Bookings of packages and round trips can only be rebooked up to 28 days before departure. After that, the booking is closed for changes. Please note that special change and cancellation policies may apply to some packages. In that case, they will appear at the time of booking and on your booking confirmation.
Please note that special change and cancellation policies may apply for certain rates and offers. In that case, they will appear at the time of booking and on your booking confirmation. Private accommodation - Cottages, rooms and apartments 40 days or more before arrival: 0% 39 - 30 days before arrival: 10% of the booking price (registration fee) 29-0 days before arrival: 100% Fees for cancellation protection, change, invoice fee will not be refunded. Good to know about your cottage booking Arrival Departure You get access to the cottage / apartment from kl. 14.00 agreed day of arrival until kl. 12.00 the day of departure unless otherwise confirmed. Before departure, you must perform final cleaning of the cottage / apartment. Cleaning equipment is available in all cottages / apartments. In holiday villages, there may be cleaning equipment in a separate service building. If the landlord during the inspection considers that the cleaning is not sufficient, we will have the cleaning carried out at your expense. For some cottages / apartments and most cottage villages, you can choose to buy final cleaning, but you need to pre-book. The price can vary depending on the size of the cottage.
Prices refer to the number of beds in the cottage / apartment. In the description of cottages, the number of regular beds + number of extra beds is stated according to the following example: "4 + 2 beds", which means 4 regular beds + 2 extra beds.
Generally All cottages / apartments are equipped for self-catering. You must bring your own bed linen, towels, toilet paper, dishwashing liquid and detergent. In most cottage villages and in some private cottages bed linen and towels can be rented. Pets are not allowed in most cottages / apartments. Smoking is always prohibited. Information about this can be found in the description of the cottage / apartment. Please note that this is not a guarantee that smoking has not occurred or that pets have not stayed in the cottage / apartment on a previous occasion.
VisitTo's OBLIGATIONS AND YOUR RIGHTS
VisitTo may change the terms of the booking if you as a customer can be offered other equivalent products and / or services. If cost increases occur for VisitTo after the agreement has become binding on the parties, VisitTo may increase the price of the trip corresponding to the cost increase, if the cost increase is due to changes in taxes or other fees for services included in the booking. If the price increase occurs, VisitTo must inform you immediately. The price must not be increased during the last 20 days before arrival. The price of the booking must be reduced if VisitTo's costs, earlier than 20 days before arrival, decrease for the same reasons as mentioned above.
VisitTo has the right to cancel an activity due to safety reasons, this can be, for example, extreme weather or unforeseen obstacles during activities in the mountain world and with too few registered participants. If all or part of your booking can not be delivered according to the booking confirmation and if no equivalent compensation can be arranged, e.g. hostels or hotels in the same class, you have the right to cancel and get money back for the parts you have not used. If the trip has begun, but has to be canceled by the organizer, you have the right to get a refund for the parts of the booking that you have not yet had time to use. If a transport service, event or activity included in the booking is canceled at short notice, the refund only applies to the specific part. Transfer of accommodation and arrangements is allowed before arrival, it is important to state the names and details of the new guests. When transferring transport tickets, in cases where the carrier's conditions approve it, the carrier must be informed of to whom the transfer has taken place.
As an organizer, VisitTo is obliged to ensure that: You as a customer receive a written confirmation of your booking. You will receive all documents and other information in good time. You will be informed of all significant changes, which relate to your booking. VisitTo is not responsible for promises that third parties may have made directly to you as a customer without VisitTo's knowledge and which VisitTo did not know or should know (always ask for a written confirmation).
WHAT DO YOU HAVE AS A CUSTOMER FOR OBLIGATIONS?
To book / enter into an agreement with VisitTo, you must be 18 years of age or older. For group accommodation, at least two people must be 18 years of age or older, unless a higher age limit is stated in connection with the time of booking. Identification takes place on arrival. Compliance with the age limit is a requirement to be able to carry out a booked activity or event, and to obtain keys to the accommodation. If you do not meet the age limit when accessing the activity, accommodation or event, the rules for cancellation apply. There may be specific rules regarding the age limit for certain activities or experiences, you as a customer are obliged to follow these. If you do not meet the age limit, cancellation policies apply It is your duty to check your booking confirmation as soon as possible after receiving it, to check if there are any errors. If booking staff have made specific promises to you, they must include in writing the confirmation for there to be a guarantee on arrival.
You are obliged to follow the rules of procedure, instructions and regulations that apply to the accommodation, means of transport, activity, event, etc. It is not allowed for more people to stay overnight in the room, than what was stated in the booking. All persons must be stated at the time of booking. VisitTo assumes that a maximum of 1 child under the age of 2 does not use their own bed unless otherwise stated. If a complaint regarding disturbing behavior is received by the facility, the landlord has the right to evict you and your company immediately, unless a change takes place immediately after notice. The same rules also apply where there are too many people staying than the number allowed for the room. You will be obliged to reimburse the facility for costs incurred by the above. Refunds for remaining nights are made only for those nights the facility manages to book new guests.
If there is something you want to comment on, or if you have a complaint, you should first turn to the host for the accommodation or activity. This is so that there will be a chance to correct the problem as soon as possible during your stay. It is important to state at the time of booking if any of the guests suffer from any type of allergy so that VisitTo as an organizer has the opportunity to offer the right room. NOTE! It is also stated in the description of the room if pets / smoking are not allowed. VisitTo, however, can not guarantee that there has been no pets / smoking in the room shortly before.
VisitTo offers cancellation protection. This can only be ordered in connection with the booking. The cancellation protection is personal and applies to all named persons in the booking. If you choose to use the cancellation protection, all persons in the booking will be canceled. No partial refund can be made if the others choose to use the trip. The fee for cancellation protection is SEK 300 (SEK) per booking.
When it comes to protection?
With cancellation protection, you can in some cases cancel until the day before arrival, in case of later cancellation the full price for the booking is paid. The cancellation protection applies in the event of an illness that was not known at the time of booking, which can also be proven by a doctor's certificate, as well as in the event of a more serious incident. The cancellation protection only applies in the event of a more serious incident, acute illness or death with you or your immediate family. By immediate family is meant: married half / registered partner, cohabitant, children, parent and grandparent. You must cancel the trip as soon as possible after realizing that you can not go. What replaces VisitTo? You get back everything you paid to VisitTo except 5% in an administrative cost, the cost of the cancellation protection and any rebooking costs. How do you get compensation?
You cancel the trip. Note that the trip is canceled according to current cancellation rules (it is adjusted as soon as a valid medical certificate is received by us). You send your valid medical certificate to VisitTo ℅ Kolonien, Dialoggatan 16, 1tr 126 26 Hägersten immediately. VisitTo will refund according to current rules no later than 10 days after receiving a valid medical certificate.
VisitTo reserves the right to make changes to our Terms and Conditions. Your booking / purchase is subject to the general terms and conditions that applied at the time you made your purchase. (except for changes by law, government decision or regulation).
WHAT HAPPENS IN THE EVENT OF A DISPUTE?
If you have any complaints after returning home, you should contact VisitTo directly with them. If you and VisitTo do not agree, you can turn to the General Complaints Board (ARN). VisitTo follows ARN's recommendations.
THE PERSONAL DATA ACT
By paying, you agree that your personal information may be used by VisitTo. The reason why we want that information is to be able to offer you the best service we can provide. By ensuring that we have all the necessary and reliable personal documentation needed in the event of an accident, be able to check the personal data if you ordered a cancellation protection, and in the event of damage management. Your information may be used to inform about insurance and payment services, or to offer you personal offers regarding travel and experiences from VisitTo and our partners. You may also be contacted for market research, in order to find out what you as a customer think about VisitTo. You can of course take part in this information whenever you want, by contacting VisitTo via e-mail: info@VisitTo.se or by letter: VisitTo ℅ Kolonien Dialoggatan 16, 1 tr 126 26 Hägersten.
In the event that the booking cannot be carried out due to an obstacle beyond VisitTo's control, which VisitTo could not reasonably be expected to have taken into account when the agreement was entered into and whose consequences it could not have reasonably avoided or overcome, VisitTo is free from liability or other penalties. The same applies even if the cancellation of the booking depends on someone hired by VisitTo or someone else in the previous stage. VisitTo reserves the right to change the law and price changes that are outside VisitTo's control.
- PERSONAL DATA OPERATOR AND DATA PROTECTION AGENT
- OUR USE OF YOUR PERSONAL INFORMATION
We at VisitTo use your personal information to be able to provide you with the products and services we offer in the best possible way. We therefore use your personal data for the following purposes: - Administration and performance of contracts and for the purpose of safeguarding the legal interests of both parties, - Marketing, including customized offers, - Method and business development.
- WHERE DOES YOUR PERSONAL INFORMATION COME FROM
You have provided us with the personal information we use about you. You provide information such as contact information and in some cases demographic or health information when booking and when using our services. We do not collect information from other sources. In order for us to be able to enter into agreements and offer you our experiences, you may in some cases be required to provide us with certain personal information. These are necessary for us to be able to meet practical and legal requirements. If you do not provide the information we need for us to be able to offer you our experiences, we can unfortunately not enter into an agreement with you or provide you with our products or services.
- AUTOMATED DECISION MAKING
We do not use automated processes to make decisions that significantly affect you.
- HOW LONG DO WE SAVE YOUR PERSONAL DATA?
- WHO HANDS YOUR PERSONAL DATA?
Your personal data will only be handled within VisitTo, our IT suppliers and companies that we work with to provide our services. In some cases, we may also need to disclose information at the request of authorities or to other parties in the course of court proceedings or other legal proceedings. We will not sell your personal information to anyone else.
- WHERE DO WE USE YOUR PERSONAL INFORMATION?
We strive to only process your personal data within the EU / EEA. In some cases, we may transfer your personal data to countries outside the EU / EEA. If personal data is transferred to any such country, we will ensure that the personal data remains protected and that the transfer takes place in a lawful manner. For transfers to a country outside the EU / EEA that do not ensure an adequate level of protection for personal data, we use the European Commission's standard contractual clauses for the transfer of personal data to countries outside the EU / EEA. You can find these here. For transfers to recipients in the United States that are covered by the Privacy Shield, we use this basis for the transfer of your personal data. You can find these here.
- YOUR RIGHTS Our responsibility for your rights
Your right of access, correction, deletion and restriction
You have the right to request from VisitTo: a) Access to your personal data. This means that you have the right to request an extract from the register of our use of your personal data. You also have the right to receive a copy of the personal data we use free of charge. For any additional copies, we have the right to charge an administration fee. If you make a request in electronic format, e.g. via e-mail, we will provide you with the information in a commonly used electronic format.b) Correction of your personal data. We will, at your request or on your own initiative, correct, de-identify, delete or supplement any information that we discover to be incorrect, incomplete or misleading. You also have the right to supplement with additional information if something relevant is missing. c) Deletion of your personal data. You have the right to request that we delete your personal data if there is no longer an acceptable reason for us to use it. Deletion must therefore take place if: (i) the personal data are no longer needed for the purpose for which we collected them; (ii) we use your information with the consent of you and you revoke it; (iii) you object to our use of your data following a balancing of interests and we have no legal grounds to continue using it;
(iv) we have used the personal data in an unauthorized manner; (v) we have a legal obligation to delete personal data, or (vi) you are a child and we have collected the personal data in connection with the provision of information society services. However, there may be legal requirements or other compelling reasons why we may not immediately delete your personal information. We will then stop using your personal data for purposes other than complying with the law or which are not necessary for any other compelling reason. d) Restriction of use. This means that we temporarily restrict the use of your information. You have the right to request a restriction when: (i) you believe that your information is incorrect and you have requested correction in accordance with paragraph 9 b), while we are investigating the accuracy of the information;
(ii) the use is illegal and you do not want the data deleted, (iii) we as data controllers no longer need the personal data for our purposes of use but you need them to be able to establish, assert or defend a legal claim, or (iv) you have objected to use in accordance with paragraph 9 "Your right to object to use", pending a review of whether our important interests outweigh yours. We at VisitTo will take all reasonable steps we can to notify anyone who has received personal information in accordance with section 7 above if we have corrected, deleted or restricted access to your personal information after you requested that we do so. At your request, we will inform you about whom we have disclosed personal information to. Your right to object to use You have the right to object to such use of your personal data as we do on the basis of a balance of interests or of general interest (see section 3 above). If you object to such use, we will only continue to use it if we have legal reasons to continue using it. If you do not want VisitTo to use your personal data for direct marketing, you always have the right to object to such use by contacting us. Once we have received your objection, we will cease to use the personal data for this marketing purpose. Your right to withdraw consent.
Your right to data portability
You have the right to data portability. This means a right to obtain part of your personal data in a structured, generally used and machine-readable format and to transfer this data to another personal data controller. You are only entitled to data portability when the use of your personal data is automated and we base our use on your consent or on an agreement between you and us. This means, for example, that you have the right to receive and transfer all personal data you entered when booking.
Your right to complain to the supervisory authority
You have the right to submit any complaints about our use of your personal data to the Data Inspectorate.
- WE PROTECT YOUR PERSONAL INFORMATION
You should always be able to feel safe when you submit your personal information to us. VisitTo has therefore taken appropriate security measures to protect your personal data against unauthorized access, alteration and deletion. If security incidents occur that may affect you or your personal data in a more significant way, e.g. when there is a risk of fraud or identity theft, we will contact you and tell you what you can do to reduce the risk.
- CHANGES TO THIS INTEGRITY POLICY
- CONTACT INFORMATION
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