It is important that you read through terms and conditions. When you complete your booking you also accept these terms and the amount will shortly afterwards be debited from you card or account.
These terms and conditions is between VisitTo, with Organisation number 556864-5724, and the person who concludes an agreement themselves or through other part book via VerdeVerde Travel.
Responsible organizer is VisitTo.
WHEN DO YOUR PURCHASE BECOME BINDING?
The booking is valid as soon as you have received a booking confirmation and when you have paid the agreed registration fee and/or the total amount for the booking.
IS THERE ANY BOOKING FEES?
No, there is no booking fee when you book.
WHEN DO YOU NEED TO PAY?
You can pay for it in the following ways:
If you choose to pay by credit card or by Swish you have the option to pay the total amount on the date of booking, or divide your payment into two parts. First payment of 10% is then made directly when booking, and the remaining 90% at a maximum of 40 days before arrival. If you make a reservation less than 40 days prior to arrival, you need to pay the total amount right away. Payment by card is without any extra fees.
When it is time to pay it is very important that you type in your booking number that you got on your confirmation document, otherwise we do not know where the money is supposed to go and the booking becomes invalid.
You will not get a confirmation from us that the payment has reached us, but you can have a look at your status of payment at “my page” at Verdeverdetravel.com. You can also follow the payment-link in the confirmation document you got.
WHAT HAPPENS IF YOU DO NOT PAY IN TIME?
If you have made the choice to split your payment and you do not pay the registration fee according to the confirmation document, we will cancel your reservation. If you pay the registration fee but not the remaining amount, we will send you a reminder to the e-mail address you registered 45 days prior to your arrival at the latest. If you fail to pay in time, it is considered as a cancellation and the rules of cancellation will apply.
WHAT HAPPENS IF YOU WISH TO CANCEL/RESCHEDULE ?
The easiest way to cancel is through ”My page” where you type in your booking number and e-mail address.
You can also cancel orally to VerdeVerde Travel on telephone +46 (0)707-417 784 88 or via e-mail email@example.com. A cancellation is not valid until you get a confirmation in writing.
If you wish to make any changes in your booking, the fee is 100 SEK/booking. Change of arrival or departure dates is considered as cancellation.
Note! During the Covid-19 pandemic, you can cancel and rebook free of charge. Log in to "My page" as usual and cancel. Then email your requests for rebooking or refund to firstname.lastname@example.org.
GENERAL CANCELLATION RULES TO REGULAR PRICE.
If you have not ordered a cancellation insurance, or if the cancellation insurance is not possible these prices below are the cancellation costs. The percentage is referred to the total costs of your booking.
40 days or more before before arrival: 0%
39-30 days or more before arrival: 10% (registration fee)
29-0 days before arrival: 100%
Costs for cancellation insurance, costs due to changes in your booking or invoice fees will not be repaid.
Note that special rules for changes or cancellations might occur for certain prices and offers. In that case it will show when you are about to make your booking and also on your confirmation document.
VisitTo:s RESPONSIBILITIES AND YOUR RIGHTS REGARDING HOLIDAY EXPERIENCE
VisitTo have the right to change the terms and conditions for the booking if you as a customer can be offered other similar products and/or services. If the costs increases for VisitTo after the deal have been binding between the two parties, VisitTo have the right to raise the price as much as the cost increase was. This is if the increase was due to changes in taxes or other fees for services that is included in the booking. VisitTo need to contact you as soon as possible if a price increase is occuring. The price can not be raised during the last 20 days before arrival. If the costs for some reason is reduced due to the same reasons as mentioned above, VisitTo needs to reduce the total price from you, if it occurs 20 days or more before arrival.
VisitTo have the right to cancel activities for safety reasons. For example it can be because of extreme weather conditions, unforeseen obstacles at the activities in the mountains or too few registered participants.
As organizer VisitTo is responsible to make sure that:
You get a confirmation of your booking in writing
You get all your necessary documents and information on time
You get informed about any important changes regarding your booking
VisitTo is not responsible for any promises made to you by third party without VisitTo:s knowledge, about things VisitTo know nothing about, or should know about. For your own sake we recommend you always ask for a written confirmation.
WHAT IS YOUR OBLIGATIONS AS A CUSTOMER?
To book/enter an agreement with VisitTo it is necessary to have reached the age of 18 years. unless a higher age-limit is set for that specific booking. Legitimation is on arrival. It is a demand to have reached the age-limit to be able to go through with the booked activity. If you are younger than the set age-limit at arrival, rules for cancellation will apply.
It might be specific rules regarding age for some activities or experiences, which you are obliged to follow. If you do not reach the age-limit, rules for cancellation will apply.
It is your obligation to make sure your confirmation document is correct when you get it. If booking staff gave you special promises they need to be in writing in the confirmation to be valid.
VisitTo offers cancellation insurance for HOLIDAY EXPERIENCES. It can only be ordered at the time of booking. Cancellation insurance is personal and is valid for all people stated by name in the booking.
If you choose to use the cancellation insurance the whole booking will be cancelled and all persons included. There will be no refund if the rest of the group choose to use the booking anyways.
The price for the cancellation insurance is 300 SEK/booking.
WHEN IS THE INSURANCE VALID?
With the cancellation insurance it is in some cases possible to cancel up until the day before arrival. Make sure to check the specifics regarding your booking. Cancellation later than the set date will not be approved and no refund will be made.
The cancellation policy applies to illness which was not known by the time of booking together with a medical certificate, and for serious event. The policy only applies to illness, serious event or death happening to you or your closest family. Closest family means: spouse/registered partner, living partner, children, parents and grandparents. You need to cancel the trip as soon as possible when you realize you can not go.
WHAT DO VISITTO REFUND WHEN USING CANCELLATION INSURANCE?
If the cancellation policy applies, VisitTo give you a full refund except 5% in administration fee, cost for the cancellation insurance and possible costs due to rescheduling.
HOW DO YOU GET THE REFUND?
You cancel your trip. Note that the trip will be cancelled according to current cancellation rules (which will be adjusted as soon as your medical certificate reaches VisitTo). You send your valid medical certificate to VisitTo ℅ Kolonien, Dialoggatan 16, 1tr 126 26 Hägersten immediately. VisitTo refund according current rules 10 days at its latest after the medical certificate reaches us.
VisitTo have the right to make changes in these Terms and Conditions. Your booking/purchase is covered by the terms and conditions current by the time you concluded the agreement. Except changes by law, authority or regulations.
WHAT HAPPENS IF A POSSIBLE DISAGREEMENT HAPPENS?
If you have any complaints after you get home from your trip you should turn to VisitTo with them. If you and VisitTo do not manage to agree you can turn to Allmänna Reklamationsnämnden (ARN). VisitTo follows ARN:n recommendations.
The National Board for Consumer Disputes (ARN)
By paying, you gives your consent for your personal data to be processed by VisitTo.
The purpose of this is to facilitate the usual administration of guests, to ensure that VisitTo has access to reliable personal documentation in the event of accident, to fulfil insurance terms and conditions for cancellation insurance and to administer any claims. Data may also be used to provide information on insurance and payment services and travel-related offers. The Guest may also be contacted for marketing surveys.
You can always take part of this information whenever you want by contact VisitTo. Email; email@example.com or by mail: VisitTo, ℅ Kolonien Dialoggatan 16, 1tr 126 26 Hägersten.
In the event the tour or event cannot be implemented due to an impediment beyond the organizer's control that the organizer could not reasonably have foreseen when the agreement was entered into, and the consequences of which the organizer could not reasonably have avoided or overcome, the organizer shall be released from liability or other sanctions. The same applies if the tour or event is cancelled due to anyone who is hired by the organizer. We disclaim any liability for changes in the law and changes in prices that are beyond our control.